NADRA Fully Digitizes Services with New Pak ID App for Enhanced User Experience

- Pakistan - October 9, 2025
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The Power of Digital Identity: How NADRA’s Pak ID App is Transforming Lives

In today’s fast-paced world, convenience often reigns supreme. Gone are the days of long queues at government offices; thanks to the National Database & Registration Authority (NADRA), obtaining essential identity documents is now just a tap away. The innovative Pak ID mobile application has completely digitized the process of applying for identity cards, family registration certificates (FRCs), and more, making life simpler for millions of citizens across Pakistan.

Imagine filling out an application from the comfort of your home, without the stress of planning a trip to an administrative office. According to NADRA, in just three months, over 1.2 million applications have been submitted via the Pak ID app, which has already been downloaded by more than 10 million users. This staggering statistic highlights how quickly the public has embraced this efficient tool.

One of the standout features of the Pak ID app is its biometric verification capability. Users can not only upload required documents but also track their applications directly from their smartphones. With over 10,000 applications processed daily, it’s clear that this digital service is making waves in the public sector.

An impressive 45% increase in digital applications showcases the rapid shift toward a digital identity system in Pakistan. This transition reflects a broader trend in e-governance, where technology serves as the backbone for improving public services. The Pak ID app stands as a significant milestone in this journey, allowing citizens to access essential services with minimal fuss.

Expanding Digital Services for Pensioners

Recently, NADRA announced plans to enhance services specifically for the elderly population in Karachi. The number of registration counters in the city is set to increase from 359 to 550 by the end of the fiscal year, making it easier for citizens to access vital services. This expansion is a part of NADRA’s ongoing efforts to modernize and digitize its offerings.

One of the most notable developments is the introduction of the “Proof of Life” feature via the Pak ID app. This new addition aims to ease the verification process for pensioners, particularly those who may struggle with biometric recognition due to age or health issues. NADRA’s Director of Media, Syed Shabahat Ali, emphasized that arrangements will allow family members to help elderly users complete this digital verification.

All of this progress highlights the importance of keeping vital events, such as births and marriages, accurately registered with local authorities. NADRA’s digital framework relies on this data to function effectively, ensuring that services are accessible to all who need them.

Embracing the Future with Self-Service Kiosks

To further streamline services, NADRA has commenced local manufacturing of ATM-style Self-Service Kiosks. These kiosks will allow users to renew identity cards and register for other services without the need for face-to-face interaction. The initial rollout will begin at mega centers in Karachi, with plans to expand to airports, railway stations, and shopping malls.

The future of identity services in Pakistan looks bright, and technology is at the forefront of this transformation. The digital age is no longer just a concept; it’s a reality that simplifies our daily lives.

As you explore the benefits of NADRA’s services, consider making the most of the Pak ID app and its various features. For a deeper dive into digital identity solutions, don’t hesitate to connect with Pro21st, where enhancing your online experience is our top priority. Together, let’s navigate the future of identity!

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